Privacy Policy

Who to contact and current scope

The Pick It Up Dance team is based in Hong Kong. For support or data access, correction and deletion requests, contact support@pickitupai.com. The service offers a public demo, accounts, photo-to-video generation and one-time credit purchases.

Photo selection and uploads

Public demo viewing does not upload a photo. In the signed-in generator, choosing a file uploads it to site storage for validation and later generation. Your selected quality and credit charge are shown before generation. Removing a photo from the form does not instantly delete stored copies or completed outputs. Do not upload a photo without permission.

Google sign-in and service requests

If you choose Google sign-in, Google supplies your account identifier, email, name and profile picture to create or recognise your account. We use this information and necessary session cookies for authentication and account management. You can browse public pages without signing in; account features require sign-in. Necessary sign-up, sign-in and sign-out records are stored independently of optional analytics consent. We do not request access to your Gmail messages or Google Drive files.

Cloudflare provides website infrastructure and processes request information such as IP addresses and browser headers for delivery and security. Site infrastructure and service providers may process data outside your country or region.

Email sign-in codes

If you choose email sign-in, we send a six-digit code through Cloudflare to the address you enter. Your mail provider also processes delivery. A first successful verification creates an account; an existing eligible account is reused. Codes expire after 10 minutes, work once and are tied to the requesting browser. We store a keyed digest rather than the plaintext code. Expired challenges and sending-limit records are periodically cleaned up. Necessary authentication, anti-abuse and session records are separate from optional analytics. Never send your code to support.

Support messages and reports

If you contact us, we use your email, topic, message and any voluntarily supplied details to investigate and respond. Form submissions are stored with your account ID when signed in. Support email is routed by Cloudflare to a Google-hosted inbox. Relevant team members and these service providers process the information to handle your enquiry; disclosures may also be required by law. Email and a message are needed to process the form, so do not include unnecessary sensitive information. Send privacy requests to support@pickitupai.com.

Cookies and optional analytics

Necessary sign-in, security, language and theme functions may use cookies or browser storage. With your consent, first-party analytics records visits and product interactions, including page, device and referral information, to improve the service. It excludes photo contents, filenames and prompts. Raw product-analytics records are scheduled for cleanup after 90 days; aggregate reports are separate. You can change your analytics choice using cookie settings. No external analytics identifier is configured for this preview.

Generation and payment processing

When you submit a generation, KIE processes your photo and the fixed reference video using Seedance 2 Mini. The licensed soundtrack is added afterwards, not sent to the model. Providers have separate retention and deletion rules; site deletion does not guarantee simultaneous third-party deletion. We do not use uploads to train our own model or publish them as demos without permission. Stripe handles payment details; the site keeps order, payment-reference and credit-ledger records but not full card numbers.

Application cleanup is scheduled after 7 days for uploads and 30 days for completed outputs; active jobs can delay cleanup. The storage backstop expires uploads after 8 days and outputs after 31 days, subject to platform processing. These media periods do not apply to account, support, legal or financial records.

Access, correction, deletion and retention

You may request access, a copy, correction or deletion through support@pickitupai.com. Signed-in account settings also offer data export and account deletion. We may need enough information to verify that a request concerns your account; do not send passwords or verification codes. Account information is retained while needed to provide the account. Support records are kept while needed to handle and follow up enquiries; necessary legal, financial, security, abuse and backup records may remain longer. Deletion does not recall downloaded copies or immediately erase provider-held data and backups.

Child photos submitted by adults

The service is for adult account holders, not children. Before uploading a real child photo, the adult must be their parent/legal guardian or have that guardian’s permission for the upload, video-provider processing and dance creation. Do not add a child’s name, school, location or other unnecessary details. Photos and outputs use the same 7/30-day application cleanup schedule above; this does not change provider retention. We do not publish user photos or outputs as demos without separate permission. A parent or legal guardian can contact support@pickitupai.com to request access or deletion, subject to appropriate verification without sending identity documents in an initial enquiry.