Refund Policy

Last updated: 2026-11-03

Refund policy

This policy covers site credit-pack purchases and does not limit mandatory consumer rights. A failed generation credit return is distinct from a cash refund.

Unused-pack refund

Request a full refund within 14 calendar days of purchase if the entire purchased pack remains unused. The refund returns to the original payment method; we do not deduct our processing fees from an eligible full refund. No blanket voluntary full-refund promise applies to partly used packs. We will review incorrect charges, faulty or non-conforming service and any applicable statutory remedy.

Failed tasks and AI variations

Confirmed failed requests restore their charged site credits. Unknown or processing requests must recover their original operation. Credit restoration is distinct from a payment refund. Facial, clothing, framing or motion variations do not alone establish a technical failure; this does not remove rights concerning faulty or non-conforming service.

How to contact us

Contact support@pickitupai.com with your account email, order ID and reason. Do not send card numbers, passwords or verification codes. We review eligibility before initiating any refund; bank and processor processing times vary. Credits related to a refunded amount are reclaimed through the order ledger, preventing repeated grants or repeated recovery.